Manufacturing - Pumps
Product Inquiry Agent
Experience the AI Agent
Enter your details to receive a demo call instantly.
Voice AI for Manufacturing: Transform Dealer & Customer Support
Pump manufacturers face a critical challenge: 70% of customer inquiries are technical—"Which pump for 50-foot head?" "What's the warranty?" "Where's my nearest dealer?" Sales engineers waste time on basic queries instead of closing deals. Dealers struggle with installation support. Customers abandon purchases due to slow responses.
Voice AI transforms manufacturing operations. Intelligent agents handle technical FAQs 24/7, qualify leads based on requirements, route customers to authorized dealers instantly, and provide installation support—reducing support costs by 50% while increasing dealer sales by 25%.
Detailed Use Cases & Automation Workflows
1. Technical Product Selection & Lead Qualification
Customer Challenge:
Farmers, contractors, and homeowners don't know which pump to buy. They need expert guidance on head, flow rate, motor HP, and application type. Without instant help, they buy from competitors or choose the wrong product.
Voice AI Solution:
Requirement Gathering: "Hello! I'm
here to help you find the perfect pump. What will you use it for?
• Agriculture (irrigation, borewell)
• Residential (water supply, sump)
• Industrial (cooling, processing)
• Construction (dewatering)"
Technical Questions:
"For your borewell:
• What's the depth? (e.g., 200 feet)
• How much water do you need per hour? (e.g., 5,000 liters)
• What's the power supply? (Single phase / Three phase)"
Instant
Recommendation: "Based on your requirements, I recommend our V6 Submersible Pump:
• 5 HP motor (suitable for 200-foot depth)
• 6,000 liters/hour capacity
• Three-phase power
• Price: ₹35,000 (including installation)
• 5-year warranty
I'm sending the product brochure via WhatsApp and connecting you with your nearest dealer."
90%
Lead Qualification
5 min
Response Time
25%
Sales Increase
2. Automated Dealer Network Management
Challenge:
Manufacturers have 500+ dealers across India. Customers don't know who their nearest authorized dealer is. Manual routing is slow, leads go cold, and dealers miss sales opportunities.
Voice AI Solution:
Location Detection: "Which city are you calling from?" → Customer: "Pune"
Dealer Matching:
"Your nearest authorized dealer is:
• Sharma Pumps, Shivaji Nagar, Pune
• Contact: Mr. Rajesh Sharma - 9876543210
• Distance: 3 km from your location
• Rating: 4.8/5 (based on 200+ installations)
I'm sending you the dealer's WhatsApp contact and Google Maps location."
Instant Dealer Notification: Dealer receives SMS: "New qualified lead: Mr. Patel needs V6 Submersible Pump for 200-foot borewell. Budget: ₹35,000. Contact: 9123456789. Call within 30 minutes!"
- ✅ 100% lead routing accuracy
- ✅ Dealers receive hot leads within 2 minutes
- ✅ 40% increase in dealer sales
3. Post-Sale Installation & Technical Support
Scenario:
Customer bought a pump but faces installation issues: "Pump not starting," "Low water pressure," "Strange noise." They call the helpline, wait 30 minutes, and get frustrated. Support teams are overwhelmed.
Voice AI Solution:
Troubleshooting: "I'll help you fix
this. Is the pump making any sound when you turn it on?"
Customer: "No sound at all."
AI: "Let's check the power supply. Please verify:
• Is the MCB switch ON?
• Are all three phases connected? (for 3-phase pumps)
• Is the starter working?"
Guided Resolution: "It sounds like a starter issue. I'm sending you a WhatsApp video showing how to check and reset the starter. If that doesn't work, I'll schedule a technician visit."
Service Scheduling: "I've scheduled a technician from Sharma Pumps to visit you tomorrow at 11 AM. Service charge: ₹500 (waived if under warranty). You'll receive a confirmation SMS."
60%
Self-Service Resolution
50%
Support Cost Reduction
4.6/5
Customer Satisfaction
Technical Capabilities & Manufacturing Integrations
🏭 Product Catalog Integration
Real-time access to product specs, pricing, availability, and technical parameters. Instant product recommendations based on requirements.
📍 Dealer Network Database
Location-based dealer matching with ratings, inventory, and contact details. Automated lead routing to nearest authorized dealer.
💬 WhatsApp Automation
Product brochures, installation videos, troubleshooting guides, and dealer contacts sent via WhatsApp.
🔧 Service Management
Automated technician scheduling, warranty verification, and service ticket creation. Integration with field service apps.
📊 Analytics Dashboard
Track lead sources, dealer performance, product popularity, and support ticket trends in real-time.
🗣️ Regional Language Support
Conversations in Hindi, Marathi, Tamil, Telugu, Kannada, and other regional languages for rural customers.
Overall Impact: Manufacturing Voice AI
90%
Lead Qualification
25%
Sales Increase
50%
Support Cost Reduction
100%
Lead Routing Accuracy
24/7
Availability
4.6/5
Customer Satisfaction